There are a few possible reasons why you see a decrease in the cause total raised, which represents the activity of all current and former supporting members.
- Returns of merchandise can result in a member being issued a credit.
- Stores reporting corrections can result in a negative posting when occurrences of double reporting or incorrect donation credits are discovered.
- A membership may have not fulfilled the posted terms of our membership agreement or bonus offers, whereby that member's bonus is revoked.
You can review the details via the "Cause Dashboard"
In the Cause Menu & Options sidebar you will find the "Cause Ledger" which contains full details of all your iGive activity, with a "Supporter List" which has tools to assist you in managing and communicating with your iGive supporters.
Regarding Button Bonuses:
We want to do all we can to see that our causes benefits from their members efforts.
Those members who didn't earn a bonus can have a second chance. If they load the button now, they can visit: http://www.igive.com/diagnostics - then send us the results showing their Button is installed and working - and we will issue a new bonus. The member will need to keep the Button working for 90 days (or the bonus will be reversed), as in the same spirit as the original offer.
NOTE: You will need to be logged in under your personal iGive membership, and have your Cause ID number and Cause Password.